eCommerce Innovation Lab Services

Date: January 3, 2017

Topics: Logistics

The eCommerce Innovation Lab (EIL) is a national U.S. Commercial Service Office under the International Trade Administration, which is part of the U.S. Department of Commerce. The office is based in Silicon Valley, CA and plays a critical role in exponentially increasing U.S. exports by delivering tools and services that empower U.S. companies to sell more online, overseas. Here is an overview of our core services and initiatives to date:

eCommerce Export Strategy Tool

Begin crafting your global plan with our eCommerce Export Strategy Toolkit – Use our interactive toolkit to walk you through the nine critical elements of a successful global ecommerce strategy.  We provide several resources to help you work through each element, such as important questions to consider, pertinent research information and videos.  If you’re new to global ecommerce, this is a good place to start. Access the toolkit at

Getting to Global Interview Series
Learn ecommerce best practices from the pros through our Getting to Global Interview Series – 
We are constantly interviewing ecommerce industry leaders and successful retailers to identify the do’s and don’ts of a successful global ecommerce strategy and we  share these valuable insights in short, dynamic videos and podcasts. The series captures best-practices and trends in selling online including identifying market opportunities, building your brand, online customer acquisition, getting paid, choosing the right channel mix and more.  Both novice and experienced ecommerce firms will find actionable tips. Access the interview series at or visit our youtube channel and subscribe.

eCommerce Export Leadership Labs

Fine-tune your global strategy by attending an eCommerce Export Leadership Lab  – If you’re laying the foundation for an effective global ecommerce strategy or want to strengthen your current plan, our eCommerce Export Leadership Labs can help. The half-day interactive workshops are conducted nationwide by EIL experts in partnership with the Global Retail Insights Network, to guide companies in developing actionable ecommerce global sales strategies.  Learn more about our next lab in LA on January 17th focused on Asia Strategy: 

eCommerce Service Providers List

This program helps U.S. retailers and brands find service providers to enhance their cross-border sales. The program is conducted in collaboration with the Global Retail Insights Network (GRIN), a 501(c6) non-profit organization whose mission is to help cross-border retailers and vendor partners lead and innovate through knowledge and collaboration. This list will officially launch across our network of thousands of U.S. SME ecommerce exporters in February so if you are a service provider, now is the time to enroll. Visit the client-facing list here. Visit the service providers’ enrollment page here.

Virtual Product Pitch

Identify potential ecommerce sales leads with our Virtual Product Pitch service – Ready to sell via ecommerce?  Use our Virtual Product Pitch service to place your products in front of overseas ecommerce-focused distributors and platforms to gather critical feedback and identify potential sales leads. We designed the service in response to client requests for fast-track, cost-effective match-making that leverages the U.S. Commercial Service’s global reach.

eCommerce Export Resource Center

Visit our official website for ecommerce insight, reports and links to government and industry resources and tools at